Account & Data Deletion

Last updated: August 9, 2026

Last Green

You can request deletion of your Last Green account and the personal data linked to it. This page explains what is deleted, what we may keep, and how to submit a request.

What gets deleted

After we verify your request, we delete or anonymize:

  • your game account and login identifiers (user ID, server ID, linked Google or Facebook account references)
  • game progress tied to your account (heroes, inventory, rankings, and other gameplay data)
  • profile settings stored on our servers
  • customer support tickets linked to your account

Important: deletion is permanent. You will lose your progress and may need a new account to play again.

What we may keep

We may retain some information when the law allows or requires it, such as:

  • payment and transaction records for tax, accounting, or fraud prevention (often up to 7 years, or longer if required by law)
  • security, anti-cheat, or abuse investigation logs for a limited time
  • data that no longer identifies you (aggregated or anonymized data)
  • information we must keep for legal or regulatory reasons

We use retained data only for the purposes that justify keeping it.

How to request deletion

You can request account deletion using any of these methods:

Option 1 — Email

1. Send an email to putianyingge@163.com

2. Use the subject line: Last Green Account Deletion

3. Include:

- your User ID and Server ID (found in the Game’s Settings)

- the Google or Facebook account or email used to sign in, if any

4. We will confirm your request and may ask for extra details to verify ownership

5. We will process verified requests within 30 days

Option 2 — In the Game

1. Open Last Green

2. Go to Settings → Customer Support (or the support option in the Game)

3. Ask to delete your account and associated data

4. Provide your User ID and Server ID when asked

5. We will verify your request and process it within 30 days

Option 3 — In-Game Floating Window

1. Open Last Green

2. Open the in-game floating window for Delete Account

3. Follow the on-screen steps and confirm your deletion request

4. We will verify and process your request within 30 days

Delete some data only

If you want to delete specific data without closing your whole account (for example, a support ticket), email putianyingge@163.com and describe what you want removed. We will respond based on applicable law and what is technically possible.

More privacy rights

Residents of the EU, UK, or California may have additional rights under our Privacy Policy, including access and correction. Email putianyingge@163.com to exercise them.

Contact

Email putianyingge@163.com for account deletion or other privacy requests.

Last Updated: June 17, 2026